Terms & Policies

Terms of Service

1. General

1.1 Scope of application

These General Terms and Conditions shall apply to all business relations between us (My Van and Shuttle, Mr. Efgan Fahrali, Landhausstraße 14a, 10717 Berlin) in the valid version at the time of conclusion of the contract. Should you use the opposing general terms and conditions, this is hereby expressly rejected.

1.2 Agreement

Agreement The contract language is German.

1.3 Conclusion of contract and storage of the contract text

The contract conclusion takes place individually by offer and acceptance. Unless otherwise agreed, the usual procedure is that you ask us to make a request and then receive a binding offer from us, which can then be accepted within two weeks. With the acceptance, the contract comes into being. A separate storage of the contract text by us does not take place, but the contract content is determined individually from the agreement reached.   

1.4 Switching In addition, you will find links to third parties of e.g. barrier-free limousines and security personnel. We only act as intermediaries and refer to these companies, so they are not themselves contract partners.

2. Service description


2.1 General information


We offer you a wide range in the field of limousine driving. These include in particular:


Airport transfer

Event Shuttle

City tour and 

Film & TV production service


The exact performance spectrum can be found in our website. The statutory warranty rights exist.


2.2 Performance

We are entitled to have the contract or parts of the contract fulfilled by third parties.


2.3 Power Delays

Delays in performance due to force majeure and extraordinary and unpredictable events, which can not be prevented by us with utmost care (including strikes, official or judicial orders, storms, floods, accidents) are not responsible. They entitle us to postpone the delivery for the duration of the obstructive event.


2.4 Withdrawal

In case of non-availability for the aforementioned reasons we can withdraw from the contract. We hereby undertake to notify you without delay of non-availability and to reimburse any counter-performance already provided.


2.5 Performance time

Unless expressly agreed otherwise, we render the service on the agreed date.


3. Payment


3.1 Prices

All prices are against consumers, including VAT and VAT. The exact payment modalities can vary depending on the offer and are agreed individually with you.



3.2 Payment delay

You are in default with the payment if the payment is not received within two weeks after receipt of the invoice with us. In the event of a delay in payment interest shall be charged at a rate of 5 percentage points above the base rate of the European Central Bank or 9 percentage points above the base rate of the European Central Bank in legal transactions in which a consumer is not involved. Should you be in default with your payments, we reserve the right to charge reminder fees in the amount of 2.50 euros. The assertion of any further damages shall remain unaffected. You have the opportunity to prove that no or less damage has occurred to us.


3.3 Right of Withdrawal

The assertion of a right of retention is only granted to such counterclaims which are due and which are based on the same legal relationship as your obligation.


3.4 Cancellation

Cancellation of the services booked by you is possible in text form (e-mail, for example). A possible existing right of revocation is not affected by these cancellation regulations.


The cancellation costs are based on the following provisions, whereby the cancellation is free of charge, if it takes place no later than 14 days before the agreed service. For the punctuality of the cancellation, the access to us here is important. In the case of a later cancellation, the cancellation fees are based on the following tiered flat rates:


25% of the agreed invoice amount from the 13th to the 7th day before the start of the service

50% of the agreed invoice amount from the 6th to the 1st day before the start of the service

80% of the agreed invoice amount for a cancellation less than one day before the start of the service


We reserve the right to prove that we have incurred no or less costs.


4. Revocation instruction for consumers in remote sales contracts





You have the right to revoke this agreement within a period of fourteen days without giving reasons.


The period of revocation shall be fourteen days from the date of conclusion of the contract.

In order to exercise your right of revocation, you must contact us (My Van and Shuttle, Mr. Efgan Fahrali, Landhausstraße 14a, 10717 Berlin, phone: + 49-30-57701541; + 49-170-5149916, post @ myvan-and- shuttle.com) by means of a clear statement (eg a letter or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.


In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees.


If you have requested that the services be commenced during the period of revocation, you shall pay us a reasonable amount equal to the proportion of the services already provided to us by the exercise of the right of revocation with respect to this contract Comparison with the total scope of the services provided for in the contract.


- End of revocation -


Special instructions for the early withdrawal of the right of revocation

Your right of revocation expires prematurely if we have completed the service completely and have started with the execution of the service only after you have given your express consent and at the same time you have confirmed your knowledge that you will lose your right of revocation by us.


5. Your responsibility 


5.1 General information You are solely responsible for the content and correctness of the data and information you provide. Furthermore, they undertake not to transmit any data whose contents violate the rights of third parties or violate existing laws. They shall indemnify us against all claims which are asserted against us by third parties for such infringements. This also includes the reimbursement of costs of necessary legal representation. 


5.2 Delays and delays Delays, flight failures, illness etc. of the customer which lead to a delay or failure of the performance, the customer is responsible. We reserve the right to demand the full price for the agreed service, as long as a timely cancellation according to 3.4 does not occur. You must ensure that you appear punctual on the agreed date.


6. Transportation of goods   


6.1 Exclusion of certain goods We reserve the right to refuse the transport of certain goods. Excluded from transport are:   


(a) the content, design or storage of which is contrary to a statutory or official prohibition or requires special facilities, safety precautions or permits (for example, firearms and essential weapon parts within the meaning of § 1 Weapons Act and ammunition)   


(b) which are capable of injuring, infecting or causing damage to property by their contents or their external character,   


(c) live animals, including invertebrates, animal carcasses, or parts of animal cadavers, body parts or mortal remains of humans,   


(d) the extradition and / or storage of which is subject to dangerous goods regulations, in particular goods containing explosive, highly flammable, toxic, corrosive, polluting, radioactive and infectious substances,   


(e) money or other means of payment, securities or particularly valuable goods (for example, precious metals and precious stones, genuine jewelery, art and collectors' items, pre-paid card scarves)   


(f) sensitive goods which require special handling during transport (for example because they are particularly fragile or can only be transported standing or only on a certain side or refrigerated), or rapidly perishable goods, (g) where the total value exceeds EUR 10,000,   


(h) where the total value exceeds EUR 2,500, unless an explicit acceptance of the goods in accordance with 6.2 has been made by us.   


In the event that the goods do not comply with the contractual agreement or these terms and conditions with regard to their nature or in any other way, we reserve the right not to deliver goods which have already been handed over or taken over, but merely to make them available by you or, authorities or to destroy the goods. Any costs arising therefrom shall be reimbursed by you. In case of suspicion of an excluded goods, you are obligated to provide us with information about the contents upon request. In case of suspicion of an excluded product we are entitled to open the package and to check the contents.


6.2. Valuable goods 

As far as goods exceed a total value of EUR 2,500, they must be expressly indicated in text form. We then check whether the goods are accepted. If we do not expressly accept the goods after the value has been indicated, it is excluded from transport.   

6.3. Packaging of goods 

They must ensure that the goods are packaged in a commercial manner and that they can not be damaged by the usual handling during transportation.   

6.4 Delivery 


The delivery of the goods takes place to the delivery address specified by you. You agree that the handover may be made not only to you personally but also to another person from whom it may be assumed that such person is entitled to accept the goods. This includes, in particular, the household members present in your rooms or the specific delivery address as well as the immediate neighbors on the delivery address. If the goods are delivered to a neighbor, we will inform you about the place and time. The customer or the goods recipient shall acknowledge receipt of the goods by means of a signature.



8. Final provisions 


8.1 Jurisdiction 

The sole place of jurisdiction for all legal disputes arising from this contract shall be our place of business if you are a merchant, a legal person of public law or a public special fund or if you do not have a court of jurisdiction in the Federal Republic of Germany. 


8.2 Legal choice 

Unless mandatory statutory provisions are contrary to your home law, German law shall be deemed to be agreed under the exclusion of the UN purchase law. 


8.3 Consumer Dispute Resolution Procedure 

The EU Commission has created an Internet platform for the online settlement of disputes concerning contractual obligations from online contracts (OS platform). You can reach the OS platform at the following link: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in dispute settlement proceedings before a consumer sacking office. 


8.4 Severability clause The invalidity of individual provisions shall not affect the validity of the remaining general terms and conditions.


II. Privacy Policy


1. General


Personal data collected and processed by us within the framework of the conclusion of the contract and the execution of the contract serve exclusively to justify the contract, to structure the content, to implement or to execute the contractual relationship (Art. 6 I b DSGVO). They are not passed on to third parties. Merely for the fulfillment of the contract, the data will be forwarded to the shipping company responsible for the delivery, insofar as this is necessary for the delivery of ordered goods. In order to process payments, the necessary payment data will be forwarded to the credit institution commissioned with the payment and, if applicable, to the commissioned and chosen payment service provider. The use of personal data is therefore only to the extent necessary or if we are required by law or by court order or, if necessary, in a lawful manner to prevent improper use contrary to the General Terms and Conditions.



2. Storage


We store your personal data after the end of the purpose for which the data was collected, only as long as required by law (in particular tax law).


3. Your rights in relation to your data


3.1 Information

You can ask us for information about whether we process personal data of you and as far as this is the case you have a right to information about these personal data and to the other information mentioned in Art. 15 GDPR.


3.2 Right to rectification

You have the right to correct incorrect personal data relating to you and may request the completion of incomplete personal data in accordance with Art. 16 GDPR.


3.3 Right to cancellation

You have the right to demand that the personal data concerning you be deleted immediately. We are obliged to delete them immediately, especially if one of the following reasons applies:


· Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

· You revoke your consent to the processing of your data and there is no other legal basis for processing.

· Your data was processed unlawfully.

The right to delete does not exist if your personal data is necessary for the assertion, exercise or defense of our legal rights.


3.4 Right to restriction of processing

You have the right to require us to restrict the processing of your personal data if

· You deny the accuracy of the data and we therefore check the accuracy

· The processing is unlawful and you refuse the deletion and instead demand the restriction of use

· We no longer need the data, but you need it to assert, exercise or defend legal claims,

· You have objected to the processing of your data, and it is not yet clear whether our legitimate reasons prevail over your reasons.


3.5 Right to Data Portability

You have the right to receive the personal information that you have provided us in a structured, common and machine-readable format and you have the right to transfer this data to another person without hindrance from us, provided the processing is based on your consent or a contract and processing is done by us using automated procedures.


3.6 Right of withdrawal

As far as the processing of your personal data is based on a consent, you have the right to revoke this consent at any time.


3.7 General and the right to complain

The exercise of your above rights is basically free of charge. You have the right to contact the responsible data protection supervisory authority for complaints directly.


4. Responsible body / contact for data protection


To contact us regarding privacy, please feel free to contact us using the contact information below. Responsible within the meaning of the DSGVO:



My Van and Shuttle

Mr. Efgan Fahrali

Landhausstraße 14a

10717 Berlin


E-Mail: post@myvan-and-shuttle.com


Phone: + 49-30-57701541